campus during spring

Community Insights Survey

The University of South Carolina Insights Survey was designed to gauge how our own community perceives our performance so that we can implement strategies to create the best workplace and student environment possible.

The University of South Carolina is committed to creating an exceptional student experience, and we are dedicated to maintaining an environment that attracts and retains world-class faculty and staff. That's why, in Nov. 2019, we administered the Community Insights Survey. It was designed to gain honest feedback in order to inform strategic planning and institutional priorities.

To achieve successful outcomes, the university hired ModernThink LLC, a nationally recognized organization in higher education. Every voice matters because each unique perspective contributes to a more accurate picture of the institution and its individual departments.

Let's carry the university forward together.

Frequently Asked Questions

Now more than ever, we need to understand what factors are important to our faculty, staff and students. The university is evolving, and while information collected in past climate surveys will continue to inform decisions, the comprehensive nature of this survey will provide a new baseline for future input from the Carolina community on institution priorities and needs.

The survey statements solicit feedback on a broad range of topics focused around the following themes:

  • Job Satisfaction/Support
  • Shared Governance
  • Teaching Environment
  • Pride
  • Professional Development
  • Supervisor/Department Chairs
  • Compensation and Benefits
  • Work/Life Balance
  • Facilities
  • Senior Leadership
  • Policies, Resources and Efficiency
  • Faculty, Administration, and Staff Relations
  • Collaboration Communication
  • Respect and Appreciation
  • Fairness

The online survey should take approximately 18-22 minutes to complete. If you are unable to complete the survey after you begin, you will have the option to save your responses and access them later.

Your answers will be stored each time you select the SAVE & CONTINUE button at the bottom of a survey page. You will need to log on to the ModernThink survey site to re-access the survey.  To protect your confidentiality, you will not be able to access the survey after you click the SUBMIT button on the last page of the survey.

All faculty and staff members should have received an email on Nov. 4 to take the survey hosted on ModernThink’s secure website.

You will be asked to enter a username and password, which was provided in the email invitation sent to you directly by ModernThink.

You may take the survey at any time, 24 hours a day, 7 days a week, from work or from home. Internet access is required. Employees taking the survey can use the same workstation, as long as each person properly logs into and out of the survey.

ModernThink will also send periodic reminders to those who have not completed the survey until the survey period ends on Nov. 18.

Yes. The purpose of the survey is to get honest feedback. That’s why we are using an external partner (ModernThink) to administer the survey. It is web-based and automated with a secure internet connection.

When you click the survey link sent to you, you will go directly to ModernThink’s website.  The university has no access to this website. Your responses will be submitted directly to ModernThink’s database, and all processing will be done by ModernThink. You will not be asked your name on the survey. Instead, the email will include unique password information for each user. This information is stored on the ModernThink server and is for access only. It will not be linked to your individual survey responses. 

At no point will your manager or any other institution employee see your individual survey results; they are combined and only reported back to your institution in the aggregate/grouped format.  No one in the institution will know if or how you personally responded.

No.  The survey will be completed on ModernThink’s private server. The email address is only used to access the survey and to ensure that only one survey is completed per employee. Emails are purged from ModernThink’ s system once the survey project has been completed. 

The demographic information (i.e. Gender, Age, Job Role, School, etc.) will help ModernThink better understand patterns and themes in the survey data. As the confidentiality of your responses is critical, ModernThink will not report your individual demographic data. Group demographic data will only be reported when there are 5 or more respondents in a particular group. Although the demographics are an optional component of the survey, you are strongly encouraged to provide this information.

Our executive leadership team is committed to gathering feedback, identifying and prioritizing areas of action, sharing the findings with you and developing follow-up plans to address your concerns. We will be sharing more information with you after the survey is complete.