Welcome to the College of Nursing! This reference guide will help you get up and running.
Requests for Technical Support
The ServiceNow helpdesk system allows department technical support staff to properly prioritize requests for support and it is the best way to ensure that your problem is resolved. Please be sure that your request has as much information on your issue as possible, including any error messages you receive in the message. The more we know ahead of time, the better prepared we can be to get your issue resolved.
If you have a mission critical problem relating to work that must be completed that day and you have no other options for completing the task, please contact a member of the CON IT staff.
CON IT Staff
- Ryan Webber – Director of IT, Room 308, Phone 777-3756, firstname.lastname@example.org
- Rachel Coleman – IT Support Specialist III, Room 314, Phone 777-2028, email@example.com
- Carl Burnitz – IT Support Specialist II, Room 315, Phone 576-7208, firstname.lastname@example.org
Our staff will work with your hiring manager and you to collect information needed to make your first day successful. A hands on orientation will be scheduled with one of our CON IT staff.
Please submit a ServiceNow Support request asking to assist with any kind of software, hardware or audio/visual training. If we are unable to provide hands on support, other resources will be provided to assist you with your needs.
For detailed information on how to set up your USC account, please go to the account claiming information page – You should have received this information directly from HR at your personal email address. If you have not, please contact HR.
Your password must be reset every 180 days for security purposes. You will receive a reminder email from UTS when your password is about to expire. Please note that your Network password must be at least 8 characters in length and meet at least three of the following rules:
- One or more lowercase alphabetic characters (a-z)
- One or more uppercase alphabetic characters (A-Z)
- One or more numeric characters (0-9)
- One or more special characters (!@#$%^&*-+= etc.)
If you enter your password incorrectly 7 times, you will be locked out of your account for 30 minutes. Outlook logins contribute to this limit. You can either wait for it to unlock or reset your password in VIP. However, if you have recently reset your password and you find yourself locked out, please make sure you changed your password on all mobile devices you have (phone, tablets, etc.)
Examsoft Training Resources
I need assistance with Blackboard
Blackboard is the university’s Learning Management System. Blackboard support for instructors may be found in the UTS Knowledge Base. (Login Required.) Blackboard Support can be obtained through UTS’s dedicated Blackboard support group, who can assist with Blackboard and other supported educational technologies. To contact the Blackboard Support Group, please use the ServiceNow Portal or contact the Service Desk at 803-777-1800.
College of Nursing faculty should reach out to Vera Polyakova-Norwood (room 416, phone 777-2476) for instructional assistance.
Where can I get an iClicker?
If you would like iClicker sets, you can contact our rep, Glen Garrett, directly. He is very helpful and responsive. You can contact him via email at: email@example.com. He can provide you with iClicker sets, as well as account information for using the iClicker Cloud system. UTS also has a knowledge base article with more information.
Classrooms and conference Rooms
Please submit a ServiceNow request if you need assistance with one of the classrooms or conference rooms that you are utilizing.
What Assessment and Survey tools are available?
Assessment and Survey Tools are available to instructors through Blackboard, Office 365, Class Climate, and Qualtrics. Please submit a ticket through the ServiceNow portal with specific needs/questions.
Does the College of Nursing have A/V equipment that can be checked out by department employees?
The Nursing Technology Support group has a data projector, multimedia cart, microphone and speaker that can be used with your presentation outside the college. This equipment is for College of Nursing business only, it cannot be checked out for personal use. Please submit a ticket through the ServiceNow portal to request equipment.
What are my file storage options in the CON?
We encourage that all of your files be stored within your university assigned OneDrive folder on your computer. Your OneDrive account has 5 Terabytes of storage space.
If you have a grant and are working with sensitive research data, we have a secured Research server available and can create a folder for you to store your data. It is not accessible unless it is specifically configured for your computer. We do not recommend the use of USB Flash Drives or external drives for file storage unless they are encrypted.
How do I access my files off campus?
When you save your documents to your OneDrive Folder on your computer, they will sync to the cloud. Login at https://portal.office.com.
I need a folder created on the K: drive, or access to a folder. How do I get that?
Please place a ticket through the ServiceNow portal. Please include what you want the folder to be called, and who needs access to it (and what degree – do they need read only or write access.) In the case of some folder access requests, your supervisor or the owner of the folder needs to request access for you.
How do I access my email from off campus?
Your e-mail can be accessed from your home or off campus via the web. Go to http://outlook.office365.com , enter your network email address and your network password.
I received an email asking for my credentials, what do I do?
If you get a message asking for your network username, password or other secure information, DO NOT reply, DO NOT click any links, and DO NOT provide any personal information. Immediately forward the email as an attachment to firstname.lastname@example.org and the University Information Security Office will respond. The University of South Carolina will NEVER ask for a user’s password, Network Username, or personal information in an email, ask for credential verification, or threaten to revoke access to your account. Any emails doing so should be considered fraudulent.
I need to have research software installed on my computer. How do I do that?
The University has license agreements for SAS, SPSS, and NVIVO. Please place a ticket through the ServiceNow ticketing system and a technician will install the software for you. The CON gives one license to each faculty member. If you purchase a grant computer or a system for your students to use, there may be a charge for additional installations.
Can End Note and statistics programs be installed on my student’s computer?
Our licensing agreement is restricted to state of South Carolina owned systems only. We have five machines in the Research office (302) with all programs for student assistant use. Access is first come, first served. You may also purchase a computer for your student use if you have grant funds available.
Order a Computer with Your Grant Money
I want advice on ordering a computer with my startup or grant money. Can you help me with that? Please submit a ServiceNow ticket and we will send you a configuration form to complete for your hardware and software needs and you will need to include your account information. We will spec something out and have you approve it prior to placing the order. Once it arrives, it will be imaged, tagged, and configured and distributed to you. If the equipment will be housed off campus, we will need to know the exact location of it for our records for insurance purposes.
Personal Computer Issues
Due to liability issues, we do not provide support for student or faculty/staff personal computers unless it is related to an ExamSoft issue. For students, UTS operates the Carolina Tech Zone to assist students with computer issues. The Carolina Tech Zone is located at 516 Main Street and is open Monday-Friday from 8 a.m. to 6 p.m.
I need batteries for my mouse and/or keyboard
You may obtain batteries from Whitney Sudduth in room 601B.
Spirion is a software program that searches computers, attached storage devices, and network file shares for Personally Identifiable Information (PII) such as credit card, social security, and bank account numbers. End-users can remediate any PII findings on their local computer. A wizard will launch, and remediation options include the secure deletion, quarantine, or encryption of files. Any sensitive data that you no longer need for your day-to-day job should be permanently deleted. If you use the “shred” option, the file is no longer recoverable, please use this feature with caution. We are mandated to have this installed to comply with State of SC security standards.
The University of South Carolina utilizes Microsoft Teams as our main video conferencing platform for meetings. Blackboard Collaborate Ultra is used for courses and in the classroom. For more information visit the ServiceNow knowledgebase.
How do I set up Microsoft Teams for my group/grant?
Please see this ServiceNow knowledgebase article about how to request a team. There are different types of teams, make sure to request the one that best suits your needs.
Where can I find information about Skype For Business?
Quick guides for using Skype For Business may be found on the K drive at K:\Dept\Nursing\CON Guidelines and Procedures (Public)\IT Resources\Skype for Business
I have a personally owned laptop that I need help with or want CON owned software on. How do I do that?
For liability reasons and limits on department resources we do not provide any support for personally owned systems. Our software licensing is for College owned computers only and cannot be installed on personal systems.
What University software is available to me for use on my personal computer?
You can log into my.sc.edu, go under faculty/staff, and choose Software. UTS offers Microsoft Office, Cisco VPN client, Spirion (Identity finder), Symantec Endpoint Protection, MATLAB, and SAS for personal computers. There is a charge for some of these programs.
I want advice on ordering a computer with my own money.
- To get education pricing at Apple, take your Carolina Card with you to any Apple Store or go to the Apple Education Store online.
- When purchasing a computer from Dell, go to the university’s membership page at Dell.
- The College also has a suggested Dell system page. These systems are exclusively priced for USC College of Nursing Students, Faculty, and Staff.